What is your cancellation and refund policy?

Subscriptions renew automatically whether you subscribed through JillianMichaels.com, PayPal, Apple, Samsung,  or the Google Play Store. You may cancel your subscription to The Fitness App anytime before your next billing date, meaning you turn off the auto-renewal for your subscription whenever you'd like.

You must cancel at least 48 hours before your next billing date, to avoid the subsequent billing periods after that. If you do not cancel more than 48 hours before your next billing date, your subscription will be automatically renewed using the payment form selected or entered.

When you cancel, you will continue having access to your subscription through the end of the billing period you have already paid for. 

Please note we do not issue refunds for cancellations that are requested after you have been charged. 

See here for Apple's cancellation policy if you subscribed by selecting Apple as the payment form.

See here for Google's cancellation policy if you subscribed by selecting the Google Play Store as the payment form.