Updated September 4th, 2018
We take your privacy very seriously and except where required for our services, Website or Product to function, such as with billing (see Third Party Technologies below) or where you might opt-in to share your fitness data between apps, we never share your information. We treat your data in a manner we would want our data to be treated. However, if you do not agree with the below policies and practices, your choice is not to use our Website or register to use the Product through our Website or mobile app.
Personal Information We Collect and How We Collect It
We process personal data, personal health information, and information from your smartphones and connected devices. The sources of the data are our smartphone app, your smartphone sensors and analytics, connected health devices and our Website.
Personal Information Used for Communications
You provide to us your personal information when you voluntarily fill in forms on our Website or Product. When a Visitor registers to become a Customer of the Product, we may collect contact information such as name, email, and unique identifiers including username, account number and password.
We use this information to create and update your account, verifying identity and for enabling communications with you about your account or to assist you when you contact our customer support services.
Personal Information Used for Billing
For your security we use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on our behalf and we do not have access to, nor do we store, your full credit card information.
We use this information to process or facilitate payments for our Product's services and for the purposes of verifying identity and helping Customers with billing support questions.
Personal Information Used for Customizing Health and Fitness Services
We use this data such as activity, sleep, food habits and state of mind to help in determining your health habits for providing coaching and dynamic workout plans personalized for you. Users and visitors can choose not to provide this additional information by not entering it when asked.
Cookies and Third Party Technologies
We collect certain information automatically from Visitors to the Site and users of the Product, such as Internet addresses, browser types, referring domains, timestamps (time page accessed as well as time spent per web page), as well as the specific pages the visitor has requested, user activity in the Product, and device information.
This information is logged to help deliver a better user experience (for example, by displaying personalized content to you based on your interactions with the Website or Product), to diagnose technical problems, to support marketing activities and so that we may better administer the Site and the Product in order to constantly improve the quality of the Website and Product.
Accessing and Updating Contact Information
We encourage our visitors and users to access, update and edit their contact information and keep it current. Users can easily access, correct or update their contact information at any time by logging into the Website or Product and visiting the “account” tab on the dashboard. For more help please reach out to customer service at: https://help.jillianmichaels.com
Unsubscribe from Marketing
If you receive marketing e-mail messages from us and wish to opt out of receiving such messages, then you may simply follow the opt-out procedure specified in such e-mail. All emails sent from JillianMichaels.com have unsubscribe links. If you have problems opting out of any list for any reason please contact support at help.jillianmichaels.com.
User Account Information and Notices
Please note that account information emails are separate from marketing emails and we encourage users to add these emails to their safe list in order to receive account updates, copies of their receipts, password reset emails we well as other pertinent account correspondence. Please safe list the following emails found under the My Account list: firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org
International Data Transfers
Visitors' and users' information may be transferred to, and processed in, countries other than the country in which they reside. Specifically, the Website and Services are hosted on servers located in the United States of America, and our group companies and third party service providers and partners may operate around the world. This means that when We collect visitors' and users' information, such information may be processed in any of these countries.
We use appropriate administrative, technical, organizational, and physical security measures to protect our users' and visitors' information and data against accidental or unlawful destruction, loss, and alteration, and against unauthorized disclosure and access. We use standard industry practices to protect visitor and user information, including firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and co-location at a 24/7 secured, controlled environment.
Unfortunately, no data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee security of the information you transmit to us or host with us using our Website or Product.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with the Service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it
Legal basis for processing personal information (EEA visitors only)
If you are a visitor from the European Economic Area, We are the controller of your personal information and our legal basis for collecting and using your personal information will depend on the personal information concerned and the specific context in which we collected it.
If we ask you to provide personal information to comply with a legal requirement or to contact you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Your Data Protection Rights
You have the right to access, correct, update or request deletion of the personal information we collect about you. Please send such requests to email@example.com. You have the right to opt out of marketing communications we send you at any time.
We will acknowledge and respond to all access, correction, update, opt-out and deletion requests within 30 days of receipt. We will respond to all requests from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
In addition, if you reside in the European Economic Area or Switzerland, you also have the following rights:
You have the right to object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by contacting us at firstname.lastname@example.org.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to the data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. (Contact details for data protection authorities in the European Economic Area, Switzerland and certain non-European countries (including the US and Canada) are available here: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm).
Notice of Changes
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at email@example.com.