‹‹ Back to JillianMichaels.com




Join the Jillian Michaels "Unlimited" Groups!

Jillian Michaels Unlimited now has Groups! Each message board has a corresponding Group home page. Here you'll see your Group stats, popular posts, and new members. There will be many more Group features added in the coming months. To join, simply click the “Join This Group” button in the top left corner of the message board page.

Errors on food and fitness journal

From: Elaine1960
Posted: Oct-08 06:54 AM (1 of 4)

Why is my sugar allowance on my food and fitness journal suddenly 117?  It was 21
Why is my sugar allowance on my food and fitness journal suddenly 117?  It was 21

Click on text to edit Delete
From: Admin Katie
To: Elaine1960
Posted: Oct-09 12:56 PM (2 of 4)

Hi Elaine1960,

I am sorry to hear that you are having trouble. I see that you were on yesterday-- has anything changed since then?

Please answer these questions so I can better assist you.

  1. Please provide a detailed description of the problem, including any error messages you may receive.  It would be very helpful if you would send a detailed list of the steps you are taking when you reach this error.  If you could provide a step-by-step explanation of the links you click, that should be enough information to help me reach the same error you are seeing.
  2. Which kind of computer are you using, PC or Mac?
  3. What operating system are you running (Windows, Linux, etc.)?  What version?
  4. Which browser are you using, Netscape or Internet Explorer?  What version?
  5. Are you using AOL as your browser?  If so, what version?
  6. Who is your current Internet Service Provider?

I will forward your information to our tech department, and we’ll find a solution to this problem. If you would prefer to speak to a live representative, you can call us toll-free at 1-(866-348-9729) from 9am - 8pm EST, Monday through Friday.

Hi Elaine1960,

I am sorry to hear that you are having trouble. I see that you were on yesterday-- has anything changed since then?

Please answer these questions so I can better assist you.

  1. Please provide a detailed description of the problem, including any error messages you may receive.  It would be very helpful if you would send a detailed list of the steps you are taking when you reach this error.  If you could provide a step-by-step explanation of the links you click, that should be enough information to help me reach the same error you are seeing.
  2. Which kind of computer are you using, PC or Mac?
  3. What operating system are you running (Windows, Linux, etc.)?  What version?
  4. Which browser are you using, Netscape or Internet Explorer?  What version?
  5. Are you using AOL as your browser?  If so, what version?
  6. Who is your current Internet Service Provider?

I will forward your information to our tech department, and we’ll find a solution to this problem. If you would prefer to speak to a live representative, you can call us toll-free at 1-(866-348-9729) from 9am - 8pm EST, Monday through Friday.

Click on text to edit Delete
From: Elaine1960
To: Admin Katie
Posted: Oct-10 07:21 AM (3 of 4)

No sugar allowance is still at 117 I am on my journal several times a day. I use safari on my iPad mainly
No sugar allowance is still at 117 I am on my journal several times a day. I use safari on my iPad mainly

Click on text to edit Delete
From: Admin Katie
To: Elaine1960
Posted: Oct-15 12:48 PM (4 of 4)

Hi Elaine,

Thanks for your reply.  What version of Safari do you use on your ipad? Every detail will help our technical team find a solution.  Thanks for your help!

If you have questions or comments about Jillian Michaels.com, you can E-mail us at support@jillianmichaels.com. Or you can call us toll-free at 866-348-9729 from 9am - 8pm EST, Monday through Friday.

Hi Elaine,

Thanks for your reply.  What version of Safari do you use on your ipad? Every detail will help our technical team find a solution.  Thanks for your help!

If you have questions or comments about Jillian Michaels.com, you can E-mail us at support@jillianmichaels.com. Or you can call us toll-free at 866-348-9729 from 9am - 8pm EST, Monday through Friday.

Click on text to edit Delete
 


Photographs of Jillian: ©2009 Joseph Puhy www.puhy.com | Advertising and sponsorship policy | Advertising and sponsorship opportunities
Home | About Jillian | Bio | Press | Books & DVDs | TV | Newsletter | Ask Jillian | Jillian's Look | iPhone App | Unlimited | Blog | Success Stories | Food | Fitness | Support | Online Store | Need Help? | Terms of Use | Privacy Policy | Disclaimer | Contact Us | Feedback | En Español
Sign Up Now | Join Our Affiliate Program | Site Map

This site does not provide medical advice, diagnosis, or treatment.
More information.