Problems Signing Up
Problems Logging In
I get an error when I try to sign up
We're sorry you're having trouble! Here's a few suggestions that might help:
1) Double-check that all your info is correct. Sometimes people forget to enter an expiration date, password, or other required field.
2) Make sure your computer is still online. Can you still connect to other Web sites? Did you modem get disconnected?
3) Come back and try again. Close all open Web browsers (each and every window). Re-open your browser, come back, and try again. Sometimes this can get rid of any bugs.
4) Turn on your cookies. Cookies are little pieces of code that let your computer remember information from different Web sites. If your cookies are off, it could possibly cause an issue.
5) Still no luck? Contact us and we can try to help!
I don't want to sign up with my credit card
Unfortunately, you can only sign up for the Jillian Michaels Online program with a credit card right now. In the future we might add other ways to pay for your membership, though.
I am an international customer
No matter where you live, Jillian wants to provide you with the online tools and support you need to reach your weight-loss goals! If you would like to join Jillian Michaels Online, please click here for a special offer for international customers.
*Please note: Merchandise-related promotions are not available to international customers as we currently do not ship merchandise outside the United States.
I have additional questions
If you want to learn more about the program, we recommend exploring the site and getting your FREE Weight Loss Plan.
For other questions, contact us, and we can try to help answer your specific questions.
I forget my e-mail
If you forgot the e-mail address you subscribed with, please contact customer service, and we can help recover the e-mail address you used. For security reasons, we may have to ask for your other account details.
I forgot my password
No problem. Visit "Forgot Your Password" and enter the e-mail address you subscribed with. We will e-mail your password to you shortly.
Please note that passwords are case-sensitive. Make sure that Caps-Lock isn't turned on. Try typing your password again; it's easy to make mistakes.
It still doesn't work
Still can't login? First, make sure your computer is online. Second, try closing out of all open Web browsers, come back, and try again. Third, contact us, and we can try to help.
I found an error or typo
Oops. We're human, too! Contact us and we can look into any technical glitches or go fix that stray comma or misspelled word.
How can I contact you?
Visit "Contact Us" for all the details.
How to turn on cookies
For Internet Explorer 6.0